See the person you're talking to

Add the ACN Video Phone to your service and turn every phone call into a face-to-face conversation!

How It Works

You are able to make both video and audio-only telephone calls.

When you call another ACN Video Phone, their image will automatically display on your screen. If you call a traditional phone, you will see "Audio Only Call" on your screen.

Project conversations to a larger screen

Connect ACN's Video Phone to your television, and bring the entire room into the conversation.

How It Works

To send your Video Phone's video and audio to a larger screen:

• Plug a composite video + audio cable into the Video and Audio Out ports on the back of your phone. Plug the other end into the Video and Audio in ports on your external screen.
• Select Options/Use External Video Display on the Home screen.
• Answer Yes to the pop-up questions: Do you want to use external video

To return your video and audio to the phone, select Options/Use Local Video Display on the Home screen.

Digital Photo Frame

Your Video Phone also acts as a Digital Photo Frame! Download photos of your recent vacation or the grand kids, and watch them scroll when the phone is not in use.

How It Works

The Digital Photo Frame feature enables you to copy photos between your phone and a USB device. You can also create albums for your photos and configure a slide show to display photos on your phone.

Loading Images:

• Insert USB flash drive into the USB port on the back of the phone. A pop-up window will display.
• Select "Copy Images To Phone" and press "OK." A screen displays showing all the images on the USB drive.
• Press "OK" to select the images you want to copy over.
• When you are finished selecting images, choose "Copy." The images will appear in your Local Pictures.

After inserting the flash drive, you can also choose to "Make USB Images My Local Slide show." This option automatically copies the pictures from the USB to the phone and configures the phone to use the images from the USB as the Slide show.  When the message "Copy complete" is presented, remove the USB.

If you choose "Add USB Images My Local Slide show," your USB pictures will automatically be copied to the phone and added to the current Slide show.  When the message "Copy complete" is presented, remove the USB.

To Play a Slide show:

From the Home screen, select Options/Play Slide show. You can also play a slide show directly from a USB flash drive. Insert the drive into the back on the phone and select "Play Slide show from USB" from the pop-up menu.

Video Mail and Messages

Get creative! Record a video greeting that other Video Phone callers see when you're unavailable to answer your Video Phone.

How It Works

To leave a video greeting for callers when you're unavailable:

• Press the voice mail button (Right Soft Key)
• Enter your 4-digit access code (default is 1234) and press #
• Press 2 to set up a Busy Greeting
• Press 5 to Compose and send a new video message
• After the tone, leave your video message. Pay attention to the Self-View box to ensure you are aligned properly for your message.

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3-Way Video Conferencing

Bring more people into the conversation with Video Conferencing, allowing you to call two other people and see everyone on the screen. Standard audio conferencing is also available when all parties don't have a Video Phone.

How It Works

A three-way video conference call is exclusively available to IRIS V users. It's easy to use this feature:

• Call the first party
• Press the conference button
• Enter the number of the third party and press dial
• When the third party answers, press the conference button again

You will be able to see all callers on your screen!

When using Video Conferencing, remember the following:

• All three parties must be using an IRIS V during the call.
• It can take up to three minutes for audio and video synchronization to fully tune.
• The person who is originating the video conference should set their Internet connection speed to low bandwidth to ensure the clearest connection among the three phones.
• You can check your bandwidth setting, by going to the Settings menu, selecting Network and setting your Bandwidth to Low.

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Works with your existing cordless phones

Simply connect your existing cordless phones to your Phone Adapter or Video Phone to use your ACN Digital Phone Service throughout your home!

Unlimited Calling

Get unlimited Local and Long Distance calls to more than 60 countries, including the U.S., Canada and Puerto Rico. No more counting minutes or worrying about pricey long distance calls.

Free ACN-to-ACN Calling

Calls to any other ACN Digital Phone Service customer anywhere in the world are always free.

Virtual Phone Number

Stay local! Create a Virtual Phone Number for any domestic area code no matter where you live. Got an aunt in California but you live in North Carolina? Choose a Virtual Number in California and your aunt can call you as if it were a local call - even when you are across the country.

How It Works

1. Log in to your Online Account Management and choose Features and Services.
2. Select Add-Ons, and then choose Add Virtual Phone Number.
3. Select the State, Area Code, and City where you would like the Virtual Phone Number then click Buy Virtual Phone Number.

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Online Account Management

You control your service: Check your call history, listen to voice mails, update your personal details, check billing information and add services right online, 24/7 from anywhere in the world.

How It Works

Log in to your account with your username and password (established during the ACN Digital Phone Service sign up). Once logged in, you can view and manage your service.

If You Forget Your Username or Password

1. Go to myacn.com and select Forgot your Username or Password in the Customer Log In section.
2. To find your username, enter your phone number and select Find Username. To find your password, enter your username and zip code.
3. Select the appropriate Security Question from the drop-down box
4. Enter your answer and click the Change Password button
5. Make any necessary changes and click Save

To View Your Account Balance

1. Log in to your Online Account Management. Your Billing Summary will appear on the right side of the main account page.
2. Select Billing Payment History on the left side of the page for payment and invoice date detail.
3. Click on the specific invoice you would like to view.

To Change Your Credit Card Information

1. Log in to your Online Account Management and click Manage Bill Payments on the left side of the page.
2. Make any necessary changes and click Save to save changes.

Viewing Call Records
 
When you log in to your Online Account Management, you will see a display of all placed and received calls to your telephone number over the past seven days. Your ACN Digital Phone account homepage automatically lists a minimum of the last five calls received and the last five calls placed every time you log on to your account. However, you can see all call detail by month on additional pages.

Keep Your Existing Phone Number

Enter your current phone number during the sign-up process and ACN will transfer your number to your new Digital Phone Service. Wireless and Toll-Free numbers cannot be transferred.

How It Works

Simply enter your phone number during the sign-up process, and complete the registration process.

• Transfers take 2 - 4 weeks from the time you confirm your request
• During sign-up, provide a Digital Signature to initiate the request
• The transfer cannot be stopped once processing has started
• Your account will not be active until the number transfer is complete

You can get a temporary phone number to use while your existing number is being transferred so you can begin to use your ACN Digital Phone Service right away! You can choose to disconnect the temporary number or convert it to a virtual phone number. Please note your monthly ACN Digital Phone Service charges will begin once your temporary phone number is activated.

Phone Adapter Customers

If you have an available port on the back of your Phone Adapter and would like to add an additional line, follow the steps below.

1. Log in to your Online Account Management and choose Features and Services.
2. Select Add-Ons, and then choose Order a New Device (Video Phone or Phone Adapter) and Transfer Your Existing Home Phone Number.
3. Select To an Existing Telephone Adapter, click Continue and follow the remaining directions.

Voice Mail

Voice mail allows you to receive messages from callers while you are away. Plus, receive email notifications when you have new messages, and check your messages from anywhere - including your wireless phone or computer.

How It Works

Accessing Your Voice mail

Call your ACN Digital Phone Service phone number. When you hear the Voice Mail greeting, press the * button to interrupt the greeting. Then, follow the prompts to listen to messages, save or delete messages, update or change your greeting, and more.

Video Phone Customers
An envelope will appear on your Home screen to indicate you have a video/voice mail message and the number of saved, new and urgent messages waiting. To listen to your video/voice mail messages:

1. On the Home screen, select Mail (Right Soft Key)
2. Enter your 4-digit access code and press # (Your Voice Mail default access code is set to 1234)
3. Press 1 to retrieve video/voice mail message(s)

If you have any messages, the voice prompt will indicate whether it is a voice mail or video message.

Voice Connect

Dial your phone number from your ACN Video Phone, and your voice mail system recognizes you and takes you directly to the voice mail prompts, bypassing the greeting. With Voice Connect, you can set another number to use to access your voice mail messages directly and bypass the greeting.

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. Under the Voice Connect section of the page, enter the phone number or numbers you would like to authorize to access your voice mailbox directly.
4. Click the Save All button on the bottom right of the page to save your changes.

Your voice mailbox can now be accessed directly from the number or numbers you have listed on the page.

Email Notification

Activate Voice Mail Email Notification to direct your voice mail to send an email message each time a new voice mail message is received. Each voice mail message will appear in a separate email and, if Caller ID information is available, you'll see the caller's phone number in the subject line of the email. You will also be able to see if callers mark their messages as urgent. Please note changes to your settings will not take effect immediately.

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. Under the Voice Mail Delivery Options section of the page, select the Send Notification Email To box and enter the email you would like to have your voice mails delivered to.
4. Click the Save All button on the bottom right of the page to confirm your changes.

If you wish to enable voice mail attachments, select the Forward Copy of Email To box on the Voice Mail Delivery Options section of the page.

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Call Forwarding

ACN offers a variety of call forwarding options ensuring you never miss a call!

Call Forwarding: No Answer

Not available at your home number? No problem! Set incoming calls to automatically forward to another number if the call isn't answered.

How It Works

Video Phone Customers

Press *92 and then Dial. Enter the number you wish to forward calls to. To deactivate, press *93.

Phone Adapter Customers

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. In the Basic Call Forwarding section enter the phone number that you would like calls forwarded to.
4. Select No Answer.
5. Click on Save All at the bottom of the page.

To deactivate:

• Log in to your Online Account Management, select Features and Services from the left control panel.
• Select Manage Features.
• In the Basic Call Forwarding Section of the page, select Off.
• Click the Save All button at the bottom right of the page to save the changes.

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Call Forwarding: Busy

Don't subject your callers to annoying busy signals. Instead, forward callers to an alternate number of your choice anytime you are on the line.

How It Works

Video Phone Customers

Press *90 and then Dial. Enter the number you wish to forward calls to. To deactivate, press *91.

Phone Adapter Customers

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. In the Basic Call Forwarding section enter the phone number that you would like calls forwarded to.
4. Select When Busy.
5. Click on Save All at the bottom of the page.

To deactivate:

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. In the Basic Call Forwarding Section of the page, select Off.
4. Click the Save All button at the bottom right of the page to save the changes.

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Call Forwarding: Always

Always on the go? Set your incoming calls to always automatically forward to another number of your choice.

How It Works

Video Phone Customers

Press *72 and then Dial. Enter the number you wish to forward calls to. To deactivate, press *73.

Phone Adapter Customers

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. In the Basic Call Forwarding section enter the phone number that you would like calls forwarded to.
4. Select Always.
5. Click on Save All at the bottom of the page.

To deactivate:

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. In the Basic Call Forwarding Section of the page, select Off.
4. Click the Save All button at the bottom right of the page to save the changes.

Watch video for more information

Call Forwarding: Call Blasting

No matter where life takes you, you're never out of touch with ACN Digital Phone Service. Set your incoming calls to ring to multiple numbers simultaneously.

How It Works

1. Log in to your Online Account Management, select Features and Services from the left control panel.
2. Select Manage Features.
3. To enable Priority-Based calling: In the Advanced Call Forwarding section enter the phone numbers, the name associated with the phone number, the priority of the phone numbers, and the number of rings - the calls will be forwarded first to Digital Phone Service phone, then Priority 1, Priority 2, Priority 3, Priority 4, and lastly Priority 5. If there is no answer after the final destination, the call will go to voice mail.
4. If you would like to enable Call Blasting (where all listed phone numbers ring at the same time), select the Call Blasting check box at the bottom of the section.

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Caller ID

With Caller ID, you can see who is calling, giving you the power to decide which calls you want to answer and which ones you want to send to voice mail. May not be available in all areas.

Call Return: Last Number Redial

Missed an important call? No problem! With Call Return, you can automatically dial the number of your last incoming call, whether you answered it or not. Plus, dial the last number you called from your phone.

How It Works

Video Phone Customers

The video phone provides a Call History that tracks inbound, outbound and missed calls. Navigate to your Call History by selecting the Call History icon on the menu.
Use the directional arrow keys to highlight the entry you wish to call. Press OK or select Dial.

Phone Adapter Customers

If your phone does not have a redial button, press *66 to call the last number you dialed. To dial back the last person who called you, simply pick up your phone and dial *69. Your ACN Digital Phone Service will dial back the number of your last incoming call.

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Call Waiting

Don't worry about keeping your line open waiting for an important call. Call Waiting alerts you when another call is coming in while you are on the phone, allowing you to alternate between both calls with the touch of a button.

How It Works

Video Phone Customers

While on the phone, a tone and on screen display will alert you to another call.

1. To accept the incoming call and end the current call, select End & Answer (Left Soft Key)
2. To accept the incoming call and place the current call on hold, select Hold & Answer (Middle Soft Key)
3. To reject the incoming call, select Send to Mail (Right Soft Key)
4. Once the incoming call is answered, select Flash (Right Soft Key) to switch between calls

To disconnect one call, simply hang up and press Hold to connect to the other caller.

Phone Adapter Customers

When you are on the phone, you will hear a series of beeps indicating an incoming call. To accept the incoming call and put the original call party on hold, press your phone's Flash button briefly (1-2 seconds) or briefly hold down the "hang up" button on your phone. To switch back to the original party briefly press Flash or "hang up" button again.

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Speed Dial

Save time with single-digit dialing! Dial the people you call most with just the touch of a button instead of the complete number. Set up to eight speed dial numbers, plus customize and manage your numbers right on your phone.

How It Works

To program a phone number, dial *74, followed by the one-digit number (choose from 2-9) you want to assign as one of your eight speed dial choices, followed by the telephone number you want to associate with that speed dial, followed by the # key on your phone. A message announces the success of the operation. When you want to call the person, simply dial the single digit instead of the entire phone number.

Faxing Capabilities

Plug your fax machine into your Phone Adapter and send and receive faxes anywhere in North America (excludes Hawaii and Puerto Rico).

How It Works

Instead of plugging your fax line into a telephone outlet, plug it into the Phone 1 port of your Phone Adapter. Send your fax as normal.

ACN Video Phone Links

Only have an Internet connection in your home office but want to use your Video Phone in your kitchen? No problem! Plug one Video Phone Link into the Internet connection in your home office, plug the second Video Phone Link into an outlet in your kitchen, connect your Video Phone and you're ready to go!

How It Works

Video Phone Links allow you to move the video phone to the location of your choosing anywhere in your home:

1. Locate the electrical outlet closest to your router or modem.
2. Unplug the video phone from the Ethernet port on your router or modem.
3. Connect one end of the Ethernet cable into an open Ethernet/LAN port on your router or modem.
4. Connect the other end of the Ethernet cable to the first ACN Video Phone Link.
5. Plug the ACN Video Phone Link into the electrical outlet.
6. Place your ACN Video Phone, the second ACN Video Phone Link and the Ethernet cable in the desired location.
7. Locate the electrical outlet closest to your desired location.
8. Plug one end of the Ethernet cable into the Blue WAN port on your ACN Video Phone.
9. Plug the other end into the ACN Video Phone Link.
10. Plug the second ACN Video Phone Link into the electrical outlet.

VTech Cordless Phone

Clear voice reception with a versatile system - expandable up to 12 handsets!

How It Works

ACN sells cutting edge cordless phones that have been tested and ACN certified with the video phone ensuring the highest quality experience possible. Connect one end of the telephone cord to the telephone line jack on the cordless phone base station and connect the other end of the telephone cord to the phone port on the back of your video phone.

Two-line Capabilities

Need a dedicated fax line or second line for the kids? Add a 2nd line to your Phone Adapter through your Online Account Management. You can transfer an existing number or get a new phone number for your 2nd line.

How It Works

• Log in to your Online Account
• Select Features and Services and then Add-Ons from the left-hand menu.
• Choose Order New Service with a New Phone Number from the list.
• Fill in your location information and then choose the option: To an existing telephone adapter for an additional line.

Call Logs

Simply login to your Online Account Management to view incoming, missed and outgoing calls.

Caller ID Block

Don't want the person you're calling to know your number? Block it! You can block Caller ID when you pick up the phone to make the call.

How it works

Block Caller ID in an instant! Just dial *67 before you dial the number. Caller ID Block turns off automatically when you hang up.

Anonymous Call Rejection

With Anonymous Call Rejection, your phone won't even ring if the caller blocks their Caller ID. They'll automatically hear a message saying you don't accept anonymous calls. If the person's Caller ID information simply isn't available, they won't be blocked.

How It Works

Just dial *77 from your ACN Digital Phone Service phone. To turn it off, dial *87.

Do Not Disturb

With Do Not Disturb, you can relax - all incoming calls will be blocked, going straight to Voice Mail. Your callers will simply hear a message saying you aren't accepting calls at this time. Plus, it won't affect your outgoing calls.

How It Works

When you don't want to be interrupted, just dial *78 from your ACN Digital Phone Service phone. To turn it off, dial *79.

Three Way Calling

Need to add a third person to your phone conversation? No problem! There’s no need to hang up, dial another number, speak to that person, and then return the original call.

How It Works

During the call, press the flash button or switch hook. When you hear a dial tone, dial the phone number. After the party answers, just press that flash button or switch hook again and talk to two friends at once! If one person needs to go, all they have to do is hang up. You'll still be on the line with your other friend.